Studio and account
How do I find my studio?
Use the booking link or QR code shared by your studio. You can also enter the studio’s exact name in MyoMesh Book. The app connects you with participating studios; it is not an open studio marketplace.
If a name does not appear, confirm the spelling and ask the studio whether online booking is enabled.
Can one account work at more than one studio?
Yes. One verified MyoMesh login can connect to more than one participating studio. Your client relationship, packages, memberships, credits, bookings, and policies remain separate at each studio.
How do I create an account?
Choose Create account and use either the email address or mobile number recorded by your studio. Create a password of 12–45 characters with uppercase and lowercase letters, a number, and a symbol.
Email accounts are verified with a link from MyoMesh. Mobile-only accounts are verified with a six-digit SMS code and can sign in or recover a password using that mobile number.
Why did my request go to the studio instead?
Some studios accept existing clients only. If your email or mobile number does not match an existing client record, MyoMesh Book asks you to contact the studio. The studio decides when to approve access.
I forgot my password. What should I do?
On the sign-in screen, enter your account email or verified mobile number, then choose Forgot password?. Email recovery sends a secure reset link. Mobile recovery sends a six-digit SMS code and lets you choose a new password.
Can I use a practitioner account in MyoMesh Book?
No. MyoMesh Book is the client booking app. If you sign in with a MyoMesh owner, administrator, teacher, or practitioner account, sign out and use a separate client login for booking. Continue using the MyoMesh practice dashboard for professional work.
How do I permanently delete my account?
Sign in to MyoMesh Book, open Account, choose Delete my account, and review the information shown. Type DELETE, then choose Permanently delete account. The app deletes your MyoMesh client login, signs you out, and removes its studio connections and reminder tokens.
Studios may retain bookings, payments, packages, memberships, waivers, health information, and other business or legal records for required retention periods. Contact each studio about records it controls.
Book a session
How do I see every available session?
On the Book tab, set Session type to All session types and Practitioner to Any practitioner. Switch between Week and Day to compare the schedule in the layout you prefer.
Why is a session type or practitioner missing?
The studio decides which session types, practitioners, classes, and times are available online. A practitioner may also have no open time in the current booking window. Try another day or contact the studio if you believe something should be listed.
How do I book?
Select an available time or scheduled class, review the session details, then choose the eligible payment option. If an active package or membership covers the session, the app identifies it before you confirm. Otherwise, the studio’s card checkout may be shown.
Where can I see what I booked?
Open My bookings to see upcoming visits at the selected studio, including the date, time, session type, practitioner, and package or membership status when applicable.
How do I cancel or change a booking?
Cancellation and rescheduling rules are set by each studio. If an action is not available in the app, contact the studio directly. MyoMesh support cannot override a studio’s policy or change its calendar without the studio.
Packages, memberships, and payments
How does the app choose my package or membership?
MyoMesh Book compares the selected session with eligible active plans on your studio client record. When a plan covers the session, checkout shows Covered and lets you book without an additional charge.
Why is my plan not offered at checkout?
Confirm that you are connected to the same studio that sold the plan and that the selected session type is included. A plan may also be expired, out of credits, outside its billing cycle, or pending payment. The studio can confirm the plan’s rules and status.
Can I buy plans in the app?
If the studio enables plans, open the Plans tab to view available packages and memberships. Packages may also be offered while choosing an eligible appointment or class. Availability, coverage, prices, and terms are set by the studio.
Who receives my payment?
The participating studio provides the real-world class or appointment and processes the payment through its own payment setup. Contact the studio about a specific charge, refund, invoice, package, membership, or cancellation.
Can I use one studio’s plan somewhere else?
No. Packages, memberships, credits, prices, and payment relationships belong to the studio that sold them and do not transfer between studios.
Reminders, waitlists, and check-in
How do I turn on booking reminders?
Open My bookings and choose Enable in the booking-reminders card. Allow notifications when your device asks. Supported bookings can then send reminders about 24 hours and 2 hours before the start time.
If reminders are still off, open iPhone or iPad Settings, choose Notifications, select MyoMesh Book, and allow notifications.
How does a class waitlist work?
If a supported class is full and the studio allows online waitlists, choose the waitlist option in the app. The studio controls how spaces are offered and may contact you when a spot becomes available.
When does check-in appear?
Self check-in is available only for an eligible group class that you have already booked. Check-in opens 30 minutes before the class and closes 15 minutes after it starts. If you do not see it during that window, confirm the booking under My bookings or ask studio staff to check you in.
I changed phones. Do my bookings disappear?
No. Your bookings and studio plans are connected to your verified MyoMesh account, not only to one device. Sign in with the same email address or verified mobile number. You may need to enable notifications again on the new device.