These terms govern your use of the MyoMesh platform and include our full subscription, billing, and cancellation terms. Please read them carefully before creating an account.
By creating a MyoMesh account, accessing the platform, or clicking "I agree," you agree to be bound by these Terms of Service, our Privacy Policy, and all additional guidelines, policies, and terms incorporated herein by reference. If you are accepting these terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity.
If you do not agree with any part of these terms, you must not create an account or use the platform. Your continued use of MyoMesh following any update to these terms constitutes acceptance of the revised version.
These terms apply to all Subscribers — including account owners, administrators, and practitioner staff members. References to "Subscriber," "you," or "your" mean the account holder and any authorised users operating under that account.
MyoMesh provides a cloud-based practice management platform for health and wellness professionals. The platform includes tools for client scheduling, clinical documentation (including SOAP notes, body charts, and treatment plans), payment processing, income analytics, staff management, online booking, digital intake forms, liability waivers, appointment reminders, and third-party integrations.
The platform is delivered as a software-as-a-service (SaaS) product accessed via web browser and mobile application. We reserve the right to modify, update, or discontinue features with reasonable notice. Material feature removals will be communicated by email at least 30 days in advance.
The MyoMind clinical intelligence feature is available as part of the platform subscription. AI-generated suggestions, summaries, and documentation drafts are provided as decision-support tools only. They do not constitute clinical advice. All clinical decisions and documentation remain the sole responsibility of the treating practitioner.
You must provide accurate, complete, and current information when creating your account, including your business name, contact details, and province or state. You are responsible for maintaining the accuracy of this information and for keeping your contact email address current so we can send you important notices.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify us at Hello@myomesh.com of any suspected unauthorised access to your account. We will not be liable for any loss or damage arising from your failure to maintain the security of your credentials.
We strongly recommend enabling Multi-Factor Authentication (MFA) on your account. MFA is available through Firebase Authentication and adds a critical second layer of protection for accounts that hold client health records. The account owner is responsible for ensuring that all staff members understand and follow secure account practices.
The platform enforces an automatic session timeout after a configurable period of inactivity (5 to 30 minutes). You are responsible for configuring a timeout period appropriate to your clinical environment, particularly where devices may be shared or left unattended in a treatment setting.
Each practice organisation requires one account. Staff members access the organisation through their own user credentials under the practice's account. You must not share login credentials between staff members or create multiple accounts to circumvent plan limits.
You agree to use the MyoMesh platform only for its intended purpose — the management of a legitimate health or wellness practice — and in compliance with all applicable laws, regulations, and professional standards.
We reserve the right to investigate suspected violations of this Acceptable Use Policy. Confirmed violations may result in immediate suspension or termination of your account without refund, and we may report unlawful conduct to relevant authorities.
MyoMesh processes personal health information (PHI) on behalf of Subscribers across Canada. Depending on the province or territory in which you practice, you may be subject to PHIPA (Ontario), the HIA (Alberta), PHIA (Newfoundland and Labrador), Law 25 (Quebec), PIPA (British Columbia or Alberta), or PIPEDA (remaining provinces and territories). As the practitioner, you have specific legal obligations under whichever framework applies to your practice. These obligations are not transferred to MyoMesh by virtue of your subscription.
MyoMesh acts as an agent, information manager, or equivalent role under applicable Canadian provincial health privacy legislation in relation to the personal health information you store on the platform. Under Ontario's PHIPA we act as a Custodian Agent; under Alberta's HIA we act as an information manager; under other provincial and federal frameworks our role is functionally equivalent. We process health information only as directed by you and as necessary to provide the platform services. We do not use client health records for marketing, analytics, or any purpose other than service delivery and legal compliance.
MyoMesh maintains a tamper-evident audit trail of all access to client health records within your organisation, meeting the requirements of Ontario's PHIPA, Alberta's HIA, and consistent with health record access-logging obligations across all Canadian jurisdictions. You have full access to this audit log at any time from the Compliance section of your Settings. Audit logs are retained for a minimum of 10 years and can be exported to CSV at any time.
U.S. Subscribers who are HIPAA covered entities or business associates may request a Business Associate Agreement (BAA) by contacting us at Hello@myomesh.com. Execution of a BAA is required before entering ePHI into the platform in a HIPAA-regulated context.
This section sets out the complete terms governing your MyoMesh subscription, billing cycle, plan changes, SMS add-ons, cancellation, and refund rights. By subscribing to MyoMesh, you agree to these billing terms in full.
MyoMesh offers three monthly subscription tiers. Every plan includes the full suite of platform features — scheduling, payments, SOAP notes, analytics, integrations, and more. Plans differ only by the number of active staff members permitted, including the account owner.
| Plan | Active Staff Limit | Monthly Price (CAD) |
|---|---|---|
| MyoGrow | Up to 3 staff | $55 |
| MyoBuild Most Popular | Up to 8 staff | $85 |
| MyoPro | Up to 16 staff | $115 |
There are no feature gates between plans. Every MyoMesh subscriber gets access to online booking, Stripe and PayPal payments, QuickBooks sync, Google and Microsoft Calendar integration, custom session pricing, staff expense tracking, SOAP notes, injury tracking, analytics, double-booking protection, email and calendar reminders, and the MyoMind AI feature.
SMS appointment reminders and notifications are available as an optional add-on. Each pack provides a monthly allotment of outbound text messages. Unused messages do not roll over to the following month.
| Pack | Monthly Messages | Price (CAD) | Per Message |
|---|---|---|---|
| Starter | 500 SMS | $15 | $0.030 |
| Standard | 1,500 SMS | $40 | $0.027 |
| High Volume | 5,000 SMS | $100 | $0.020 |
Adding or upgrading an SMS pack takes effect immediately and a prorated charge applies for the remainder of the current billing cycle. Removing or downgrading an SMS pack is scheduled for the next billing date — you retain your current pack for the rest of the month.
Every new MyoMesh account starts with a 14-day free trial on any plan with full access to all features. No credit card is required to start. At the end of your trial, your subscription converts to a paid plan at the monthly rate above. If you cancel during your trial, cancellation is immediate, no charge is made, and you retain access until the trial end date. Free trials cannot be restarted for the same organisation within 3 months.
Subscriptions are billed monthly on the 1st of each month and include your plan fee plus any active SMS pack. Payment is processed via Stripe (credit and debit cards). You can view billing history, update your payment method, and review invoices in the Subscription section of Settings.
If a payment fails, your account will be marked Past Due. We will retry the charge and notify you by email. Please update your payment method promptly to avoid any interruption to your service.
You can upgrade at any time from Settings. Upgrades take effect immediately, giving you instant access to the higher staff limit. When upgrading mid-cycle, a prorated charge applies for the remaining days of the current month (price difference ÷ days in month × remaining days). This charge is billed immediately. From the next billing date, the full new monthly rate applies.
You're on MyoGrow ($55) and upgrade to MyoBuild ($85) on January 15. The difference is $30/month. January has 31 days; 16 remain. Your prorated charge today is $15.48 (= $30 ÷ 31 × 16). On February 1 your regular charge becomes $85/month.
Downgrades are scheduled for your next billing date. You continue to enjoy your current plan for the remainder of the billing cycle. Before a downgrade can be processed, your active staff count must not exceed the staff limit of the lower plan. Paused staff members do not count toward the active staff limit.
| Plan | Active Staff Limit | Need More? |
|---|---|---|
| MyoGrow | 3 staff (incl. owner) | Upgrade to MyoBuild |
| MyoBuild | 8 staff (incl. owner) | Upgrade to MyoPro |
| MyoPro | 16 staff (incl. owner) | Contact us for custom |
You may cancel your subscription at any time from Settings. All paid cancellations are subject to a 30-day notice period. When you cancel, you are required to pay through the end of the following calendar month. Your account remains fully accessible until that date, and you have a further 30 days after access ends to download your data.
Example: Cancelling on January 15
If you cancel during your free trial, cancellation is immediate and no charge is made. You retain access until your trial end date and have 30 days after that to download your data.
Monthly subscription fees are non-refundable. Because all plans are billed monthly with no long-term commitment and every new account begins with a free trial, we do not offer partial or full refunds for subscription charges already processed. Prorated charges from mid-cycle plan or SMS upgrades are also non-refundable.
If you believe you have been charged in error or have exceptional circumstances, contact Hello@myomesh.com and we will review your case individually.
Prices are in Canadian Dollars (CAD) by default. MyoMesh also supports billing in USD, GBP, AUD, NZD, and EUR. Your billing currency is set by your account settings and cannot be changed after your first payment. All prices are exclusive of applicable taxes. GST/HST, VAT, or other applicable taxes will be displayed on your invoice before payment is processed.
We may adjust subscription pricing from time to time. If we increase prices, we will notify you by email at least 30 days before the new pricing takes effect. Continued use of MyoMesh after the effective date constitutes acceptance of the updated pricing.
The account owner is responsible for managing access to their organisation's account, including inviting, configuring, and removing staff members.
MyoMesh uses a role-based access system with three tiers: Owner (full access including billing, staff management, and account deletion), Admin (access to operational settings and all client records), and Practitioner (access to their own schedule and permitted client records). The account owner is responsible for assigning appropriate roles and for the actions taken by all users under their organisation's account.
New staff members are invited by email and must verify their email address before their account is activated. By inviting a staff member, you confirm that you have the appropriate employment or contractual relationship with that individual to grant them access to client health records.
When a staff member leaves your practice, you are responsible for promptly pausing or removing their account access from Settings. MyoMesh is not responsible for access by former staff members to an account that has not been secured by the account owner.
The MyoMesh platform, including its software, design, user interface, brand identity (including the MYOMESH and MYOMIND trademarks and logos), documentation, and all other proprietary materials, are owned by or licensed to MyoMesh and are protected by copyright, trademark, trade secret, and other applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your practice management purposes during the period of your active subscription.
You retain full ownership of all data you enter into the MyoMesh platform, including client health records, clinical notes, business information, and session data. By using the platform, you grant MyoMesh a limited licence to process this data solely as necessary to provide and maintain the service. This licence terminates upon deletion of your data or closure of your account, subject to any legally required retention obligations.
If you submit suggestions, ideas, or feedback about the platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback to improve our products and services. We will not identify you as the source of any feedback without your permission.
You own your data. MyoMesh does not claim ownership of any client health records, clinical documentation, or business data you store on the platform.
You may download your complete organisation data at any time from the Account section of Settings. Exports are available in JSON format and include all client records, session history, clinical notes, invoices, audit logs, and settings. Individual client records can be exported as a complete file from each client's profile.
If we are unable to continue operating the platform for any reason, we will provide Subscribers with a minimum 60-day notice period and a mechanism to export all organisation data before service termination.
Each party may have access to confidential information of the other in the course of this agreement. MyoMesh confidential information includes our pricing, roadmap, proprietary technology, and business information. Subscriber confidential information includes client health records, business data, and any non-public information disclosed to us in the course of the relationship.
Each party agrees to hold the other's confidential information in strict confidence, to use it only for the purposes of performing obligations or exercising rights under this agreement, and not to disclose it to any third party without the disclosing party's prior written consent, except as required by law.
These confidentiality obligations do not apply to information that is or becomes publicly available through no breach of this agreement, is independently developed by the receiving party, or is required to be disclosed by applicable law or legal process (in which case the receiving party will give reasonable advance notice where permitted by law).
MyoMesh warrants that the platform will perform materially in accordance with its documentation and that we will use commercially reasonable efforts to maintain its availability and security. We will notify you of scheduled downtime in advance where reasonably practicable.
Except as expressly stated above, the platform is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, MyoMesh disclaims all implied warranties including merchantability, fitness for a particular purpose, title, and non-infringement.
MyoMesh does not warrant that the platform will be error-free, uninterrupted, or completely secure, or that any information obtained through the platform will be accurate or reliable. AI-generated content from the MyoMind feature is provided for decision-support only and does not constitute medical or clinical advice.
To the fullest extent permitted by applicable law, MyoMesh will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including without limitation damages for loss of profits, revenue, data, goodwill, business interruption, or loss of client records, even if we have been advised of the possibility of such damages.
In any event, MyoMesh's total cumulative liability to you for all claims arising out of or relating to these terms or your use of the platform will not exceed the greater of: (a) the total amount you paid to MyoMesh in the three months immediately preceding the event giving rise to the claim; or (b) CAD $500.
These limitations apply to all claims regardless of the legal theory on which they are based, including breach of contract, tort (including negligence), strict liability, or any other theory.
Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under applicable law.
You agree to indemnify, defend, and hold harmless MyoMesh, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
You may cancel your subscription at any time as described in Section 6.8. Upon the effective cancellation date, your access to the platform will end and your data will be retained for the 30-day download period before deletion.
We may suspend or terminate your account immediately, without prior notice, if: (a) you are in material breach of these terms and the breach is not cured within 5 days of written notice; (b) you engage in conduct that poses a risk to the security or integrity of the platform or other users' data; (c) required by law or the order of a court or regulatory authority; or (d) we reasonably suspect fraudulent, abusive, or illegal activity.
In the event of termination for cause, we will provide you with a data export opportunity, but you may not be entitled to any refund of fees paid.
Upon termination, all rights and licences granted to you under these terms immediately cease. Sections 8 (Intellectual Property), 10 (Confidentiality), 11 (Warranties and Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) will survive termination.
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. MyoMesh is a national platform and these terms apply to Subscribers in all Canadian provinces and territories. Nothing in this choice of governing law limits a Subscriber's rights under the consumer or privacy protection legislation of the province in which they are located, where such rights cannot lawfully be waived by contract.
MyoMesh is designed to support compliance with the health privacy and personal information protection legislation of every Canadian province and territory. Where the laws of a Subscriber's home province impose obligations that exceed what these terms require — including under PHIPA (Ontario), HIA (Alberta), PHIA (Newfoundland and Labrador), PIPA (British Columbia and Alberta), Law 25 (Quebec), or PIPEDA (all other provinces and territories) — the Subscriber remains responsible for meeting those obligations. MyoMesh does not limit the Subscriber's ability to comply with the law of their jurisdiction.
Before initiating any formal dispute process, you agree to first contact us at Hello@myomesh.com and give us a reasonable opportunity — not less than 30 days — to resolve the matter informally. Most concerns can be resolved quickly and without formality.
If a dispute cannot be resolved informally, both parties consent to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada for the resolution of any dispute arising out of or relating to these terms or the platform. Nothing in this section prevents either party from seeking urgent or interim injunctive relief from any court of competent jurisdiction.
If you are accessing MyoMesh from outside Canada, you are responsible for ensuring that your use of the platform complies with local laws. You agree that Ontario law governs your relationship with MyoMesh regardless of where you are located, and you consent to the jurisdiction of Ontario courts for dispute resolution, subject to any mandatory rights you hold under the law of your country that cannot be excluded by contract.
We may update these Terms of Service from time to time. When we make material changes, we will notify you by email at least 30 days before the changes take effect. Non-material changes (such as clarifications of existing terms, typographical corrections, or reorganisation of sections) may be made without prior notice.
The "Last updated" date at the top of this document reflects the most recent revision. You can access the most current version at any time from our website. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated terms.
Questions about these terms or your account should be directed to:
General enquiries & legal notices:
Hello@myomesh.com
Billing & subscription:
Hello@myomesh.com — include "Billing" in your subject line
Security incidents:
Hello@myomesh.com — include "Security" in your subject line
Accessibility:
accessibility@myomesh.com
In-app: Use the support chat inside your MyoMesh dashboard.
We aim to respond to all enquiries within 2 business days.