The agreement between
you and MyoMesh

By creating a MyoMesh account, accessing the platform, or clicking "I agree," you agree to be bound by these Terms of Service, our Privacy Policy, and all additional guidelines, policies, and terms incorporated herein by reference. If you are accepting these terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity.

If you do not agree with any part of these terms, you must not create an account or use the platform. Your continued use of MyoMesh following any update to these terms constitutes acceptance of the revised version.

These terms apply to: (a) business account owners, administrators, practitioners, and other authorised staff (collectively, "Subscribers" or "Professional Users"); and (b) individuals who use MyoMesh Book, a MyoMesh booking page or widget, or another client-facing part of the platform to connect with a participating business (collectively, "Client Users"). References to "you" or "your" mean the person or organisation using the relevant part of the platform.

If you are a Client User, the participating studio, clinic, or practitioner with whom you book is referred to in these terms as the "Participating Business." A Participating Business is a MyoMesh Subscriber but is an independent provider of health, wellness, fitness, or other real-world services and is not an employee, agent, or representative of MyoMesh.

MyoMesh provides a cloud-based practice management platform for health and wellness professionals. The platform includes tools for client scheduling, clinical documentation (including SOAP notes, body charts, and treatment plans), payment processing, income analytics, staff management, online booking, digital intake forms, liability waivers, appointment reminders, and third-party integrations.

The platform is delivered as a software-as-a-service (SaaS) product accessed through web browsers, booking pages and widgets, and mobile applications. MyoMesh Book is the client-facing booking application for participating studios and practices. MYOMESH Notes is a companion clinical-documentation application for authorised Professional Users of an active MyoMesh practice account. We reserve the right to modify, update, or discontinue features with reasonable notice. Material feature removals will be communicated by email at least 30 days in advance.

3.1 Account Registration

You must provide accurate, complete, and current information when creating your account, including your business name, contact details, and province or state. You are responsible for maintaining the accuracy of this information and for keeping your contact email address current so we can send you important notices.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify us at hello@myomesh.ca of any suspected unauthorised access to your account. We will not be liable for any loss or damage arising from your failure to maintain the security of your credentials.

3.3 Multi-Factor Authentication

We strongly recommend enabling Multi-Factor Authentication (MFA) on your account. MFA is available through Firebase Authentication and adds a critical second layer of protection for accounts that hold client health records. The account owner is responsible for ensuring that all staff members understand and follow secure account practices.

3.4 Session Timeouts

The platform enforces an automatic session timeout after a configurable period of inactivity (5 to 30 minutes). You are responsible for configuring a timeout period appropriate to your clinical environment, particularly where devices may be shared or left unattended in a treatment setting.

3.5 One Account per Practice

Each practice organisation requires one account. Staff members access the organisation through their own user credentials under the practice's account. You must not share login credentials between staff members or create multiple accounts to circumvent plan limits.

You agree to use the MyoMesh platform only for its intended purpose — the management of a legitimate health or wellness practice — and in compliance with all applicable laws, regulations, and professional standards.

We reserve the right to investigate suspected violations of this Acceptable Use Policy. Confirmed violations may result in immediate suspension or termination of your account without refund, and we may report unlawful conduct to relevant authorities.

MyoMesh processes personal health information (PHI) on behalf of Subscribers across Canada. Depending on the province or territory in which you practice, you may be subject to PHIPA (Ontario), the HIA (Alberta), PHIA (Newfoundland and Labrador), Law 25 (Quebec), PIPA (British Columbia or Alberta), or PIPEDA (remaining provinces and territories). As the practitioner, you have specific legal obligations under whichever framework applies to your practice. These obligations are not transferred to MyoMesh by virtue of your subscription.

5.1 Subscriber Responsibilities

5.2 Role of MyoMesh

MyoMesh acts as an agent, information manager, or equivalent role under applicable Canadian provincial health privacy legislation in relation to the personal health information you store on the platform. Under Ontario's PHIPA we act as a Custodian Agent; under Alberta's HIA we act as an information manager; under other provincial and federal frameworks our role is functionally equivalent. We process health information only as directed by you and as necessary to provide the platform services. We do not use client health records for marketing, analytics, or any purpose other than service delivery and legal compliance.

5.3 Audit Log Access

MyoMesh maintains a tamper-evident audit trail of all access to client health records within your organisation, meeting the requirements of Ontario's PHIPA, Alberta's HIA, and consistent with health record access-logging obligations across all Canadian jurisdictions. You have full access to this audit log at any time from the Compliance section of your Settings. Audit logs are retained for a minimum of 10 years and can be exported to CSV at any time.

5.4 U.S. Business Associate Agreement

U.S. Subscribers who are HIPAA covered entities or business associates may request a Business Associate Agreement (BAA) by contacting us at hello@myomesh.ca. Execution of a BAA is required before entering ePHI into the platform in a HIPAA-regulated context.

The account owner is responsible for managing access to their organisation's account, including inviting, configuring, and removing staff members.

7.1 Roles and Permissions

MyoMesh uses a role-based access system with three tiers: Owner (full access including billing, staff management, and account deletion), Admin (access to operational settings and all client records), and Practitioner (access to their own schedule and permitted client records). The account owner is responsible for assigning appropriate roles and for the actions taken by all users under their organisation's account.

7.2 Staff Invitations

New staff members are invited by email and must verify their email address before their account is activated. By inviting a staff member, you confirm that you have the appropriate employment or contractual relationship with that individual to grant them access to client health records.

7.3 Removing Staff

When a staff member leaves your practice, you are responsible for promptly pausing or removing their account access from Settings. MyoMesh is not responsible for access by former staff members to an account that has not been secured by the account owner.

8.1 Our Intellectual Property

The MyoMesh platform, including its software, design, user interface, brand identity (including the MYOMESH and MYOMIND trademarks and logos), documentation, and all other proprietary materials, are owned by or licensed to MyoMesh and are protected by copyright, trademark, trade secret, and other applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your practice management purposes during the period of your active subscription.

8.2 Your Content

You retain full ownership of all data you enter into the MyoMesh platform, including client health records, clinical notes, business information, and session data. By using the platform, you grant MyoMesh a limited licence to process this data solely as necessary to provide and maintain the service. This licence terminates upon deletion of your data or closure of your account, subject to any legally required retention obligations.

8.3 Feedback

If you submit suggestions, ideas, or feedback about the platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback to improve our products and services. We will not identify you as the source of any feedback without your permission.

You own your data. MyoMesh does not claim ownership of any client health records, clinical documentation, or business data you store on the platform.

You may download your complete organisation data at any time from the Account section of Settings. Exports are available in JSON format and include all client records, session history, clinical notes, invoices, audit logs, and settings. Individual client records can be exported as a complete file from each client's profile.

If we are unable to continue operating the platform for any reason, we will provide Subscribers with a minimum 60-day notice period and a mechanism to export all organisation data before service termination.

Each party may have access to confidential information of the other in the course of this agreement. MyoMesh confidential information includes our pricing, roadmap, proprietary technology, and business information. Subscriber confidential information includes client health records, business data, and any non-public information disclosed to us in the course of the relationship.

Each party agrees to hold the other's confidential information in strict confidence, to use it only for the purposes of performing obligations or exercising rights under this agreement, and not to disclose it to any third party without the disclosing party's prior written consent, except as required by law.

These confidentiality obligations do not apply to information that is or becomes publicly available through no breach of this agreement, is independently developed by the receiving party, or is required to be disclosed by applicable law or legal process (in which case the receiving party will give reasonable advance notice where permitted by law).

MyoMesh warrants that the platform will perform materially in accordance with its documentation and that we will use commercially reasonable efforts to maintain its availability and security. We will notify you of scheduled downtime in advance where reasonably practicable.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under applicable law.

You agree to indemnify, defend, and hold harmless MyoMesh, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

14.1 Termination by You

You may cancel your subscription at any time as described in Section 6.8. Upon the effective cancellation date, your access to the platform will end and your data will be retained for the 30-day download period before deletion.

14.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if: (a) you are in material breach of these terms and the breach is not cured within 5 days of written notice; (b) you engage in conduct that poses a risk to the security or integrity of the platform or other users' data; (c) required by law or the order of a court or regulatory authority; or (d) we reasonably suspect fraudulent, abusive, or illegal activity.

In the event of termination for cause, we will provide you with a data export opportunity, but you may not be entitled to any refund of fees paid.

14.3 Effect of Termination

Upon termination, all rights and licences granted to you under these terms immediately cease. Sections 8 (Intellectual Property), 10 (Confidentiality), 11 (Warranties and Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) will survive termination.

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. MyoMesh is a national platform and these terms apply to Subscribers in all Canadian provinces and territories. Nothing in this choice of governing law limits a Subscriber's rights under the consumer or privacy protection legislation of the province in which they are located, where such rights cannot lawfully be waived by contract.

15.1 Compliance With Provincial Law

MyoMesh is designed to support compliance with the health privacy and personal information protection legislation of every Canadian province and territory. Where the laws of a Subscriber's home province impose obligations that exceed what these terms require — including under PHIPA (Ontario), HIA (Alberta), PHIA (Newfoundland and Labrador), PIPA (British Columbia and Alberta), Law 25 (Quebec), or PIPEDA (all other provinces and territories) — the Subscriber remains responsible for meeting those obligations. MyoMesh does not limit the Subscriber's ability to comply with the law of their jurisdiction.

15.2 Informal Resolution

Before initiating any formal dispute process, you agree to first contact us at hello@myomesh.ca and give us a reasonable opportunity — not less than 30 days — to resolve the matter informally. Most concerns can be resolved quickly and without formality.

15.3 Jurisdiction

If a dispute cannot be resolved informally, both parties consent to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada for the resolution of any dispute arising out of or relating to these terms or the platform. Nothing in this section prevents either party from seeking urgent or interim injunctive relief from any court of competent jurisdiction.

15.4 International Subscribers

If you are accessing MyoMesh from outside Canada, you are responsible for ensuring that your use of the platform complies with local laws. You agree that Ontario law governs your relationship with MyoMesh regardless of where you are located, and you consent to the jurisdiction of Ontario courts for dispute resolution, subject to any mandatory rights you hold under the law of your country that cannot be excluded by contract.

We may update these Terms of Service from time to time. When we make material changes, we will notify you by email at least 30 days before the changes take effect. Non-material changes (such as clarifications of existing terms, typographical corrections, or reorganisation of sections) may be made without prior notice.

The "Last updated" date at the top of this document reflects the most recent revision. You can access the most current version at any time from our website. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated terms.

MyoMind, the platform's optional AI clinical intelligence feature, processes clinical note content only after automated de-identification removes client names, contact details, health card numbers, dates of birth, and addresses — first in the practitioner's browser, then again server-side before any content reaches the AI provider.

De-identified content is processed by OpenAI under an executed Business Associate Agreement and Zero Data Retention amendment (June 18, 2026): content is not retained after processing and is not used to train AI models. All requests are subject to automated content moderation. No identifiable personal health information is transmitted to the AI provider, and no personal health information is stored outside Canada.

AI-generated output is decision support only and does not constitute clinical advice (see Section 2). The complete data-flow disclosure, sub-processor details, cross-border transfer considerations, and governance controls are set out in Section 7 of the Data Processing Agreement and Section 16 of the Privacy Policy.

This section applies when you access MyoMesh Book, MYOMESH Notes, or another MyoMesh mobile application. The mobile applications form part of the MyoMesh platform. Your download and use of an application may also be subject to the standard end-user licence agreement and usage rules of the app store through which you obtained it. These Terms govern your MyoMesh account, platform features, and relationship with MyoMesh.

18.1 Limited App Licence

Subject to these Terms and any applicable app-store terms, MyoMesh grants you a limited, personal, revocable, non-exclusive, non-transferable licence to install and use the applicable mobile application on devices that you own or control solely for its intended purpose. The application is licensed, not sold. You may not copy, modify, distribute, reverse engineer, rent, lease, resell, or commercially exploit it except where applicable law expressly permits an activity that cannot be restricted by contract.

18.2 MyoMesh Book and Participating Businesses

MyoMesh Book helps Client Users connect with a Participating Business and access the booking options that business chooses to publish. MyoMesh is the technology provider and is not the provider, employer, operator, or merchant of record for the class, appointment, treatment, or other real-world service.

Contact the Participating Business about a specific booking, practitioner, class, charge, refund, package, membership, cancellation, waiver, or service experience. MyoMesh support can assist with operation of the application but cannot override the Participating Business’s calendar, policies, professional decisions, or contractual terms.

18.3 Bookings, Waitlists, and Check-In

Availability shown in MyoMesh Book is based on information and settings supplied by the Participating Business. A booking is confirmed only when the platform displays a confirmation or sends a confirmation message. Joining a waitlist does not guarantee a place. Self check-in records an arrival status for an eligible, previously booked session; it does not by itself create a booking, guarantee admission, complete a payment, or confirm that a service was delivered.

Although we take reasonable steps to keep schedules current, availability can change because of cancellations, staff changes, connectivity, synchronization delays, or action by the Participating Business. You are responsible for reviewing the date, time, location, practitioner, service, and applicable policy before confirming.

18.4 Payments, Packages, and Memberships

Payments made through MyoMesh Book are for real-world services supplied by the Participating Business. They are processed using the Participating Business’s configured payment provider and are paid to that business. MyoMesh does not hold those funds, set the Participating Business’s prices or refund policy, or sell the underlying class, appointment, treatment, package, or membership. Apple, Google, and other app-store operators do not process or administer these real-world service payments.

Packages, memberships, credits, and benefits belong to the Participating Business that issued them. They do not transfer between businesses. Eligibility is determined by the plan’s current rules, including the covered session type, remaining balance, billing cycle, payment status, start and expiry dates, and any business-specific restrictions.

Some memberships renew automatically through the Participating Business’s payment provider. Renewal amount, frequency, minimum term, and cancellation terms must be presented before purchase or otherwise supplied by the Participating Business. Deleting MyoMesh Book, signing out, or ceasing to use the application does not cancel a booking, package, membership, or recurring payment. Use an available cancellation control or contact the Participating Business directly.

18.5 Client Accounts and Studio Access

Client Users must provide accurate information and use an email address they are authorised to access. Email verification may be required. A Participating Business may limit online booking to existing clients, require approval before a new account can book, hide schedules from unrecognised visitors, or decline a request to join. One MyoMesh login may connect to more than one Participating Business, but each client relationship and its bookings, plans, records, and policies remain separate.

If you are not legally capable of entering into a binding agreement, you may use client-facing services only with the involvement and consent of a parent, legal guardian, or other authorised representative, and subject to the Participating Business’s policies.

Client Users may permanently delete their MyoMesh Book login through the Account area of the application. Deletion removes the authentication account and app-specific connections but does not automatically erase records controlled by a Participating Business where those records are required for bookings, payment administration, clinical care, legal compliance, or record retention. It also does not cancel a booking, package, membership, subscription, or recurring payment.

18.6 Notifications and Reminders

Push notifications, email messages, SMS messages, and appointment reminders are provided as a convenience. Delivery depends on device settings, connectivity, mobile networks, email providers, notification permissions, and correct contact information. We do not guarantee that any reminder will be delivered or received by a particular time. You remain responsible for remembering and attending your bookings and for checking changes communicated by the Participating Business.

18.7 MYOMESH Notes

MYOMESH Notes is intended only for authorised Professional Users working under an active MyoMesh Subscriber account. It uses the same organisation membership, roles, permissions, and clinical records as the web platform. Professional Users must protect their device with an appropriate passcode or biometric control, must not share credentials, and must promptly report a lost device or suspected unauthorised access.

Professional Users remain solely responsible for the accuracy, completeness, timeliness, professional appropriateness, review, and signing of clinical documentation. Drafts, carried-forward content, templates, body-chart entries, measurements, and other app-assisted content must be reviewed before a record is signed. Signed records may be displayed as read-only to protect record integrity. MYOMESH Notes does not provide medical advice and is not a substitute for professional judgment or compliance with documentation and record-retention obligations.

18.8 Devices, Updates, and Availability

A compatible device, supported operating-system version, and internet connection may be required. Carrier and data charges are your responsibility. We may issue updates to maintain security, compatibility, or functionality, and older versions may stop working. Features may differ by device, operating system, jurisdiction, Participating Business settings, account role, or subscription status.

Removing an application from a device does not delete your MyoMesh account or records. Access may end if you close your account, lose organisation access, the Participating Business removes or restricts your access, the relevant Subscriber account ends, or we suspend or terminate access under these Terms. Data deletion and retention remain subject to the Privacy Policy, applicable law, and the Participating Business’s professional record-retention obligations.

Questions about these terms or your account should be directed to: